The Masterpiece by Javan

The Masterpiece by Javan

We are born into the world like a blank canvas and each person that crosses our path takes up the brush and makes his mark upon our surface - So it is that we develop - But we must realize there comes a day that we must take up the brush and finish the work. For only we can determine if we are to be just another painting or a Masterpiece.

Friday, October 21, 2011

The Complaint Department is Closed or Is It Open


I took my Bernina Artista 180 in for semi-annual cleaning recently - and to check out the noise in the right side of the machine.  Did you know that a Bernina machine (maybe all of them do) can tell you how many stitches you have taken over the life of the machine?  I did not know that.

When we picked her up,  I asked to try it out before I took her home to see if the noise was gone and it wasn't - I asked to see the person who worked on the machine.  The tech, an ederly man and husband of the store owner came out and said, "Oh the lady with the noisey machine - did you know you have over 9,000,000 stitches on your machine?"  I sew alot, which is why I thought I bought a really good machine - it is only ten years old and the noise did not go away.  He says the motor is wearing out, and for the price of a new motor, "I should really consider trading it in on a newer model."  I would never have said that to someone, however, I am not the owner's relative either.  Seems to me it is not a statement that represents the produce very well.

I retired in 2001, the year I bought my brand new, gotta have, Cadillac of a machine and thought for sure it would be the last one I would need - afterall, my Singer was with me for 24 years.  I could kick myself for ever trading that one.  I also soon found out that every little accessory you need for a Bernina costs a lot of money, even the bobbins are expensive.

I now wonder why did I ever buy an expensive machine?   Aren't they suppose to last longer than ten years,  it was a big investment?  I might add,  my car is the same one I have had for 23 years and have no intention of trading it in.  New is not required to make me happy.

I have never bought a service policy on an any item I have purchased - I truly believe that if the product does not last, then I have no need to buy it again.  Bernina - Are You Listening?

I think we live in a very greedy environment - things are no longer well made and the price keeps going up.   I should not even get started on not being made in America.   If I end up with another machine, I can guarantee it will not a Bernina.  Do you have your own story - or opinion - I would love to hear it.

That's my journey - for this moment in time - hope yours is very happy.  Judy C

Monday, October 24th
The Ghastlie Blog Hop Happens

10 comments:

Janet O. said...

I have my mom's 60 year-old Bernina and it still runs--without a lot of noise. My Viking is 33 years old and still going smoothly. I hope to get as much mileage out of my 4 year old Pfaff!!
What is the Ghastlie Blog Hop?

Vroomans' Quilts said...

One of the reasons I will never buy an expensive machine. I have a 40(?) year old New Home (Janome) and a real work horse that is easy to do self repairs on. Someone gave my MOM a Bernina and she hates it and it is used by different people in classes - they aren't overly fond of it either. She loves her 40+ Singer.

Carol said...

That is so wrong! Can't believe he treated you like that...how about a second opinion? My first machine was a used Bernina, 35 years ago, I traded it in on a 1230 about 25 years ago...it was starting to wear out...that noise in the right side...I also was able to acquire an old, old Bernina again, 35+ years old...runs like a dream but weighs a ton. I bought a Janome 6600 last year and I LOVE it...beautiful stitch, knee lifter, perfect 1/4" and less than half the price of a new Bernina.

Jennifer M. said...

Yikes! I'm sorry to hear about your machine. I too like to get my money's worth out of something. My Honda Civic is going on 12 years old, but it still runs well, so it is hard for me to justify giving it up for a new car.

I hate to say negative things about Bernina, but their products I think have always been more show than quality. They have and are too expensive for what they offer. I sold Viking machines and they are expensive, but the quality is better for the buck. To this day, I would still recommend those over any other brand on the market.

Good Luck with your machine. :)

Jen

Denise :) said...

Sorry you're having such a tough time with your machine, Judy. You're right, though -- customer service and pride in product are things that I look for these days, with prices as high as they are. I hope your situation is positively resolved. :)

LuAnn said...

I have a Bernina 160, and it is probably 12 or 13 years old. I haven't had a problem with it. I think I would take it to someone else and get another opinion...maybe go to a Bernina dealer and ask them to recommend a repairman. I know people that have had Bernina's for ages, and are still using them, and I love mine.

taylorsoutback said...

Oh dear Judy - this problem you don't need...like a patient hearing a diagnosis, can you get a 2nd opinion? That machine should be good for much longer than 10 years. I must admit a prejudice FOR Bernina's owning a 1260 & 440QE. My main complaint though is the price of the feet you invest in. I have also had 2 Pfaff's (traded in one and sold the other)and while there were features I liked, still prefer
the Berninas. Don't give up yet...

Patty D from NC said...

I agree with these comments - try and get a second opinion. Good luck!

sao said...

Oh I am so sorry! I agree that an expensive sewing machine should be STELLAR! My favorite machine is my Singer Featherweight - and I have one of the BIG GUNS, THAT DOES EVERYTHING except clean the kitchen sink, as well!

sao in Midlothian, VA

Annie said...

I've been sewing with my Bernina 1230 for almost 20 years now with absolutely no problems and very little maintenance service even. Knock on wood! I'm going to hate it if I ever have to replace it. But, my mother had purchased a newer model 15something and had trouble with it that no one seemed able to fix. It may just be a lemon...every manufacturer has them. I'd get a second opinion first tho.